Frequently Asked Questions

Partnering with Acclaim for disability management brings a range of benefits. Acclaim offers customized solutions, ensures confidentiality, and adheres to tools and guidelines provided by the National Institute for Disability Management and Research (NIDMAR). This ensures a tailored approach that aligns with best practices in disability management.

Acclaim, a Canadian-owned private company, has been in operation for over 30 years under the same ownership.

Yes, Acclaim is a nationwide provider, collaborating with businesses of all sizes and across industries from coast to coast. Our expertise includes navigating national and provincial legislation, ensuring tailored solutions for each case. We offer services in English, French, and various other languages to cater to diverse needs.

Indeed, Acclaim extends its services globally, catering to international businesses with employees in Canada. Our comprehensive disability management solutions are not confined by borders.

Acclaim employs cutting-edge technology, notably our proprietary claims management system, Acctrak™. This streamlined system enhances efficiency, providing a seamless experience for our clients.

Absolutely. Through Acctrak, Acclaim offers real-time information, insightful metrics, and comprehensive reporting. This ensures that clients have access to timely and valuable data for informed decision-making.

For inquiries and quotes, please contact us at inquiries@acclaimability.com or call 1-877-867-6064. Our team is ready to provide the information you need and discuss tailored solutions for your specific requirements.

Acclaim provides a comprehensive range of services, including Ability Management, Workers Compensation, Occupational Health and Safety, Long Term Disability, Assessments, Mental Health and training and support. Our offerings are designed to address various aspects of employee well-being and organizational health. Explore our services here:

Yes, Acclaim offers expertise in developing tailored workplace policies and programs. We collaborate with organizations to create effective frameworks that align with legal requirements and best practices, fostering a healthy and compliant work environment.

Absolutely. Acclaim offers diverse training sessions tailored for claimants, HR professionals, and staff. Our training programs aim to empower organizations with the knowledge needed for effective workplace management.

Yes, Acclaim is committed to assisting with workplace injuries and disabilities. Our services encompass proactive measures, workers' compensation case management, cost relief, appeals, and comprehensive training for internal staff. We strive to create a supportive environment for both employers and employees.

Yes, employers can access real-time data and insights through Acclaim's case management system Acctrak™️. Our streamlined processes and innovative technology provide organizations with the valuable information needed to make informed decisions promptly.

In the event that an employee is off, please reach out to us promptly. Our dedicated team is available to provide guidance and support. Contact us through our toll-free number, and we will assist you in navigating the necessary steps during this period.

You can experience a range of benefits from Acclaim's services, including proactive support, personalized plans for recovery, and a path that aligns with your unique journey. Acclaim is committed to empowering you through comprehensive well-being solutions.

Absolutely. Acclaim is here to support your return to work after a disability-related absence. Our dedicated team will work with you to develop a personalized plan, ensuring a smooth transition back to the workplace.

Your information is treated with the utmost confidentiality and protection. Acclaim follows stringent privacy protocols, ensuring that your data is secure and handled in accordance with industry standards and legal requirements. Your privacy is a priority for us.

We value your feedback, and there are several ways to share your thoughts with us. You can provide feedback directly through our website LiveChat function or contact our customer service line. Your insights help us continually improve our services and better meet your needs.

Acctrak™ is Acclaim's proprietary claims management system, connecting you to an extensive database. It offers immediate access to real-time information, metrics, and updates for every case.

Acctrak™ is a versatile tool that enables businesses to manage claims effectively. It provides a user-friendly interface for submitting, tracking, and managing claims, ensuring a seamless and organized process.

Using Acctrak™ for claims management brings numerous benefits, including improved efficiency, real-time tracking, insightful metrics, and comprehensive reporting. It is a valuable tool designed to enhance your overall claims management experience.

To sign up for Acctrak™, please contact our dedicated team. We will guide you through the onboarding process and ensure that you have the necessary resources to make the most of Acctrak's™ capabilities.

Yes, Acctrak™ is designed for seamless integration with existing HR processes. It ensures a cohesive experience, allowing you to leverage Acclaim's services within your established workflows, enhancing overall efficiency and data consistency.

To initiate the claims process, employees are advised to check with their employer for guidance on the necessary steps.

Employers can initiate the claims process by contacting their assigned account manager (Ability Management Consultant) to set up the necessary procedures.

In the event of being off work, employees are instructed to contact their employer promptly for guidance and necessary actions.

Once we receive all the necessary documents, we commit to providing a response (approval, denial, or request for more information) within 2 business days.

If your claim is approved, you will receive an approval letter. If it is pending, you will receive an acknowledgement letter. If your claim is denied, you will receive a letter outlining the reasons for the decision.

Your dedicated Ability Management Consultants (AMCs) will be responsible for the management of your claim.

The Ability Management Consultant assesses, plans, and implements the process by which the potential to recover and return to work is evaluated. The primary purpose is to facilitate a successful return to work, if medically possible.

For more information, you can contact Acclaim through our designated channels, including phone, email, or the contact form on our website. Our team is ready to provide the information you need.

To discuss partnership opportunities, please reach out to us via email at inquiries@acclaimability.com. Our team will be delighted to explore collaboration possibilities with you.

Acclaim operates during standard business hours, from Monday to Friday, 9:00 AM to 5:00 PM EST. For inquiries and assistance, our team is available to serve you during these hours.

Please contact your employer for guidance on how to connect with your designated Ability Management Consultant.

To inquire about career opportunities or job openings at Acclaim, please visit our Careers page on the website. There, you will find information about current job listings, application procedures, and contact details for further inquiries.