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Privacy Policy

Effective Date: November 30 2023

At Acclaim ("we", "us", "our"), we are committed to protecting the privacy and security of the personal information we collect and process in our role as a leader in disability management and return-to-work coordination. This Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information.

1. Information We Collect

We collect the following types of personal information:

  • Names and Contact Information: Including but not limited to email addresses, phone numbers, and mailing addresses.
  • Health Information: Pertinent data required for disability management and return-to-work coordination.
  • Employment Details: Information related to employment status, workplace roles, and related data.

2. Purpose of Data Collection

We collect this information for the following purposes:

  • Service Provision: To provide our specialized services effectively.
  • Billing: To process payments for our services.
  • User Support: To offer assistance and manage inquiries.
  • Marketing: To inform about our services, subject to compliance with applicable marketing laws.

3. Sharing of Personal Data

We may share personal information with:

  • Employers: As part of our service offerings.
  • Insurance Companies: For claims processing and management.
  • Healthcare Providers: To facilitate coordinated care.

4. Cross-Border Data Transfers

We comply with all standard regulations in the US and Canada regarding cross-border data handling.

5. Data Retention

Personal data is retained until a request for deletion is made by the company providing the data.

6. User Rights

Users have the right to access, correct, and request deletion of their personal data.

7. Third-Party Services

We use SmartSimple for data management, Google Analytics for analytics purposes, and LiveChat for customer support. These services are compliant with our data protection standards.

8. Cookies and Tracking Technologies

We use cookies to maintain user sessions and improve user experience. Users can control cookie settings through their browser preferences.

9. Policy Updates

We will notify users of any changes to this policy via email.

10. Contact Information

For any questions regarding this policy, please contact us at privacy@acclaimability.com.

11. Consent

We obtain consent from companies before collecting data about their employees, contractors, or customers.

12. Children's Privacy

This policy does not address children's privacy as we do not knowingly collect personal information from children.

13. Data Security

We implement robust security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

14. Incident Response

In the event of a data breach or privacy incident, we will take immediate steps to mitigate any harm and notify affected individuals as required by law.

15. Governing Law

This policy is governed by the laws of the United States and Canada, as applicable.